JOHN WALKER CHOCOLATIER
Shipping and Delivery
What methods of payments do John Walker Chocolatier Accept?
Online – Paypal.
Stores – Visa, Mastercard and American Express.
What company do you use for deliveries?
Australia Post delivers Monday to Friday between the hours of 7.00 a.m. to 5.00 p.m. If no one is there to receive the delivery, the package will be sent to the nearest post office. The driver will leave a dated card with instructions to collect the package. If the package is not collected in five days it will be returned to John Walker Chocolatier. In this case, we will contact the customer to get advice on how they would like to proceed with their order.
Do you ship Overseas?
Please contact us should you require sending overseas so that we can obtain a price for you.
Do you provide Hot Weather Protection?
Yes we do a Hot Weather Protection Pack for $5.00. We pack product into insulted bag with Ice Gel Pack (Packed into bag to avoid condensation) and bubble wrap, as added protection we may delay postage if the weather is severely hot or if you order is received prior to the weekend so as to avoid your order sitting in a depot over the weekend.
We recommend that you purchase Hot Weather Protection Pack for all interstate and country locations.
How do I know you have received my Order?
Where is my order?
Your order may take up to 7 working days for delivery depending on the destination and distance from Perth. We only send out orders on Monday to Thursday to avoid orders sitting in a depot over the weekend. Capital cities will usually be delivered in three working days unless stock is not available at the time of order.
Please note we use the services of Australia Post, to avoid a late delivery, especially during peak times, please ensure you provide an address which is accessible during normal delivery hours (i.e. Monday to Friday, 7.00 a.m. and 5.00 p.m.). Due to Australia Post procedures, if no one is present to receive package on arrival, the package will be returned to the nearest Post Office to be collected at the recipient’s convenience. Australia Post Policy is to leave a dated postcard with instructions on collecting the package.
Can I have my order send to multiple addresses?
Unfortunately, no, you must place a separate single order for each destination address.
How much are shipping charges?
Shipping Charges are $17.50 + GST per individual address, per order, to anywhere in Australia from our factory in Perth. Orders are accepted from overseas but we only deliver within Australia, for deliveries overseas prices would needed to be advised.