Terms and Conditions

Terms & Conditions for John Walker Chocolatier Online Store:

1. Introduction:
Welcome to the John Walker Chocolatier online store. These terms and conditions govern your use of our website and the purchase of products from it. By browsing or purchasing from our website, you agree to be bound by these terms and conditions. Please read them carefully before proceeding.

2. Products:
2.1. John Walker Chocolatier offers a range of premium chocolates and related products available for purchase through our online store.
2.2. We make every effort to accurately display the colors and descriptions of our products. However, we cannot guarantee that your computer monitor's display will accurately reflect the actual colors of the products.
2.3. All products are subject to availability. In the event that a product is out of stock, we will notify you as soon as possible and provide alternative options or a refund.

3. Ordering:
3.1. By placing an order on our website, you are making an offer to purchase the products in your cart at the prices and terms stated.
3.2. Once an order is placed, you will receive an email confirmation acknowledging receipt of your order. This email is not an acceptance of your order; it is a confirmation that we have received it.
3.3. Acceptance of your order and completion of the contract between you and John Walker Chocolatier occurs when we dispatch the products to you, unless we have notified you that we do not accept your order or you have canceled it.

4. Prices and Payment:
4.1. All prices on our website are in the currency specified and are inclusive of applicable taxes, unless otherwise stated.
4.2. Payment for orders must be made in full at the time of placing the order. We accept payment via the payment methods displayed on our website.
4.3. We reserve the right to change the prices of our products at any time without prior notice. However, such changes will not affect orders that have already been accepted.

5. Shipping and Delivery:
5.1. We ship orders to the delivery address provided during the checkout process. Please ensure that the address is accurate and complete, as we will not be liable for any delays or non-delivery due to incorrect information provided.
5.2. Delivery times are estimates only and may vary depending on the shipping method selected and your location. We will make every effort to deliver your order within the estimated timeframe, but we cannot guarantee delivery dates.
5.3. Risk of loss and title for products purchased from John Walker Chocolatier pass to you upon delivery of the items to the carrier.

6. Returns and Refunds:
6.1. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to arrange a return or exchange.
6.2. To be eligible for a return or exchange, the products must be unused, in their original packaging, and in the same condition as when you received them.
6.3. Refunds will be processed within 14 days of receiving the returned items. Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to our error or a defective product.

7. Intellectual Property:
7.1. All content on the John Walker Chocolatier website, including text, images, graphics, logos, and trademarks, is the property of John Walker Chocolatier and is protected by intellectual property laws.
7.2. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

8. Limitation of Liability:
8.1. To the fullest extent permitted by law, John Walker Chocolatier shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the purchase of products from it.
8.2. Our total liability for any claim arising out of or relating to these terms and conditions or the products shall not exceed the total amount paid by you for the products purchased from John Walker Chocolatier.

9. Governing Law:
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Amendments:
10.1. John Walker Chocolatier reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions periodically for updates.

By using our website and purchasing products from John Walker Chocolatier, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at johnnywalkerpl@bigpond.com.

At John Walker Chocolatier, we take pride in crafting an extensive array of handmade, premium chocolates at our state-of-the-art factory located in Perth, Western Australia. Our meticulous process ensures that each chocolate is a work of art, created with passion and precision.

Explore our diverse product line, featuring elegant chocolate gift boxes, thoughtfully curated chocolate gift hampers, whimsical personalised giant chocolate freckles, delightful novelty chocolates, and a tempting selection of chocolate bars. For a comprehensive overview of our offerings, visit our chocolate products page.

Whether you prefer to indulge in-store at one of our charming Perth locations or conveniently shop online, we invite you to savour the extraordinary taste and quality that define John Walker Chocolatier's delectable creations.

Treat yourself or surprise a loved one with the gift of exceptional chocolates today!

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